1. Information We Collect
We collect information to provide a better experience for our customers, improve our services, and communicate with you effectively. The types of information we may collect include:
- Personal Information: When you make a purchase, create an account, or contact us, we may collect information such as your name, email address, shipping address, billing address, phone number, and payment details.
- Browsing Information: We may collect information about your use of our website, including your IP address, browser type, device information, pages visited, and time spent on our site. This information is collected through cookies and similar tracking technologies.
- Communication Data: Any communication or feedback you provide, including emails, customer service inquiries, and social media interactions, may be collected and stored.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing and Fulfillment: To process your orders, arrange delivery, and manage payments.
- Customer Support: To provide customer service, respond to inquiries, and address any issues.
- Personalization: To personalize your shopping experience by showing you products and promotions tailored to your interests.
- Communication: To send you updates about your order, promotional offers, newsletters, and other relevant information.
- Website Improvement: To analyze website usage, improve our website and services, and understand customer preferences.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted third parties who assist us in operating our website, conducting business, or servicing you, such as payment processors, shipping companies, and marketing partners.
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or protect the rights, property, or safety of Vang The Box, our customers, or others.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you interact with our site, and deliver relevant content.
- Managing Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
5. Data Security
We take the security of your information seriously and implement appropriate measures to protect it. These include encryption, secure servers, and regular security assessments. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal information we hold about you.
- Correct Your Information: Update or correct any inaccuracies in your personal information.
- Delete Your Information: Request that we delete your personal information, subject to legal or contractual obligations.
- Opt-Out: Unsubscribe from marketing communications by following the instructions provided in our emails or contacting us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.